Answering Service
Order taking, appointment setting, registrations, customer support, answering services…
There are literally dozens of applications for Inbound Call Center services. From simple to complex we have the technology and the people to make your project a success.
Inbound Services
We understand that by letting us handle your incoming calls, you are entrusting us to represent your company the way your own trained employees would, and we take this responsibility very seriously.
Outbound Services
Outbound calling, whether to businesses or consumers, can be a successful part of your marketing campaign if used correctly. There are some key components to structuring and implementing a successful campaign…
Quality Assurance
Quality Assurance takes many forms and our goal is to make sure you are receiving the highest quality work possible. Quality Assurance at Intelesure is giving the Call Center Representative ALL the tools he/she needs to do the job effectively.
We do that in four main ways…
Reporting
Understanding how well your call campaign is performing is essential to maximizing your Return-on-Investment. Once your call campaign has begun, your progress can be viewed at any time through our proprietary, online portal system.
Call Discover
Get More from Your Marketing. Call Discover helps you take the guess work out of your marketing. Our real-time, Web-based reporting allows you to measure the impact of each ad buy and allocate marketing dollars where they'll generate the most leads.
Short Codes
From a marketing standpoint, SMS or MMS messages (i.e. text messages) have several powerful uses. Short codes can be easier to remember than full phone numbers and be used as a vanity brand (a flower shop could use the short code "ROSES" which would be 76737 on a telephone keypad).
Capture basic information about the prospect and use this information to send follow-up messages, special deals, new offers, etc.
